Email Notification for Transaction
Currently, e-Invoice is already supported to deliver email notification for every single link created. Without any code implementation, the configuration is embedded within e-Invoice Feature.
To configure the email notification, merchants can access it within DOKU Dashboard.
- DOKU > Tools > Payment Link > Click “New Payment Link +” button
After entering a create e-Invoice form will appear like the picture below.
Focus on customer details section, if a merchant wanted to give the email notification (merchant and their customer), the merchant could click the “enable payment link notification” button (green button) a modal state would appear like the picture below (called payment link notification pop-up).
The details for every checkbox will be explained within the table below.
List of Notification Configuration Form
| Form Section | Check box | Explanation | Sample Email - Customer | Sample Email - Merchant |
|---|---|---|---|---|
| Select Notification Subject | e-Invoice is near expired before [X] minutes | a. Customer and Merchant could receive a notification within their email inbox if their e-Invoice is approaching to near expiration time. b. [X] minutes means expected duration that merchants want to remind the customer or theirself if this e-Invoice still does not proceed. c. For e.g the expiration transaction of merchant set on 01 December 2021 at 23.59, then merchant set the reminder is 60 minutes, has a meaning the notification will be sent on 01 December 2021 at 22.59. |  |  |
| Select Notification Subject | e-Invoice is generated | Customer and Merchant could receive the notification if the e-Invoice is successfully created |  |  |
| Select Notification Subject | e-Invoice is success | Customer and Merchant could receive the notification after the customer already processed the transaction. |  |  |
| Select Notification Subject | e-Invoice is expired | Customer and Merchant receive a notification if the customer doesn’t process the transaction until it reaches the expiration time. |  |  |
| Send Notification Via | Currently, DOKU supports the notification through email. If this checkbox is checked, a customer email form will appear within the customer details section. | |||
| Send Notification to Me | Receive the same notification as your customer | Merchants will receive the same notification as their configuration on the selected notification subject. Otherwise, only the merchant's customer receives the notification. |
If the merchant is already confirmed with their email notification configuration, click the save button.
Then it will appear like the modal picture below, choose the “enabled” button to save the configuration
The configuration is automatically saved, and will apply for all of the new e-Invoice until merchant change the configuration.
The customer email is still not mandatory, but if the data is filled by the merchant, the notification will automatically be sent based on the configuration.
To customize the email appearance visit this link.
Email Appearance
When merchant wanted to customize the email, there are two way access to customize it:
- Click “email appearance” hyperlink within e-Invoice notification configuration or,
- Access DOKU Dashboard > Configuration > Email Appearance.
After merchants access this menu, it will appear like the picture below.
Disclaimer
This feature is only available for e-Invoice and WhatsApp Link within DOKU Product.
The detailed explanation will be shown in the table below.
List of Email Appearance Form
| Email Elements | Mandatory | Explanation |
|---|---|---|
| Business Logo | Opsional, if not configured by the merchant, will appear our DOKU Logo | Max image dimension is 200pixel x 200pixel with the image size 500 kb and the format is PNG, JPG. |
| Header | Opsional, if not configured by the merchant, will appear our DOKU greeting. | Merchants could customize things like a greeting, or any kind of words. The maximum length is 255 characters. This words will applied for all notification (customer and merchant) such as:  a. Payment Link is near expired before [X] minutes  b. Payment Link is generated  c. Payment Link is success  d. Payment Link is expired |
| Footer | Opsional, if not configured by the merchant, will appear our DOKU greeting. | Merchants could customize things like a payment instruction, or any kind of words. The maximum length is 255 characters. This words will applied for all notification (customer and merchant) such as:  a. Payment Link is near expired before [X] minutes  b. Payment Link is generated  c. Payment Link is success  d. Payment Link is expired |